1. General Information

1.1 Alcohol Lic Pte Ltd (“we”, “us”, “our”) is a Singapore-registered company engaged in the wholesale and retail sale of liquor products.
1.2 These Terms and Conditions govern all purchases, deliveries, and interactions made through our website, social platforms, and direct business channels.

2. Age Restriction

2.1 By purchasing from us, you confirm that you are 18 years old or above, in compliance with the Singapore Liquor Control Act.
2.2 We reserve the right to verify your age upon purchase or delivery.
2.3 Orders placed by individuals below 18 years old will be cancelled without refund if intentional misrepresentation is detected.

3. Product Information

3.1 We strive to ensure all product descriptions, pricing, images, and information are accurate.
3.2 Product availability is subject to stock. We may cancel, refund, or replace items if stock becomes unavailable.
3.3 Prices may change at any time without prior notice.

4. Orders & Payment

4.1 Orders are considered confirmed only upon successful payment.
4.2 We accept the following payment methods:

• Bank Transfer

• PayNow

• Other payment methods (if applicable)
  4.3 You agree to provide accurate contact details and delivery information upon checkout.
  4.4 Any errors in the information provided may result in delayed or failed deliveries.

5. Delivery

5.1 All deliveries are fulfilled by Ninja Van Singapore unless otherwise stated.
5.2 Standard delivery timeframe is 1–3 working days, excluding Sundays and public holidays.
5.3 Ninja Van will make up to 3 delivery attempts. If all attempts fail, a redelivery fee may apply.
5.4 It is your responsibility to ensure an authorized adult aged 18 or above is present to receive the goods.
5.5 No delivery to restricted areas such as airports, military camps, or secure government premises.

6. Returns, Refunds & Exchanges

6.1 Due to the nature of liquor products, returns are only allowed for:

• Wrong item delivered

• Damaged or leaking bottles upon delivery

• Missing items
  6.2 Issues must be reported within 24 hours of receiving the parcel. Photo/video evidence is required.
  6.3 Returns for change-of-mind are strictly not accepted.
  6.4 Approved refunds will be processed within 3–5 working days.
  6.5 For incorrect or damaged items, return shipping will be covered by us.

7. Wholesale & Bulk Orders

7.1 Wholesale orders may require upfront payment or deposits.
7.2 Lead time and delivery schedule for bulk orders may vary.
7.3 Any cancellation of wholesale orders is subject to approval and may incur penalties.

8. Liability

8.1 Alcohol Lic Pte Ltd shall not be held liable for:

• Delays caused by courier services

• Losses from incorrect delivery information provided by the customer

• Damages caused after the parcel is successfully delivered
  8.2 Our maximum liability is limited to the value of the product purchased.

9. Prohibited Use

9.1 You agree not to:

• Purchase alcohol on behalf of minors

• Resell products without proper licensing (for Singapore businesses)

• Abuse promo codes, vouchers, or system loopholes

• Engage in fraudulent or harmful activities on our website

10. Intellectual Property

10.1 All content, branding, logos, and product images on our website are owned by Alcohol Lic Pte Ltd.
10.2 Unauthorized copying or distribution is prohibited.

11. Privacy Policy

11.1 All customer data is kept confidential and used only for order processing and communication.
11.2 We do not sell or share customer information with third parties except logistics partners for delivery purposes.

12. Governing Law

12.1 These Terms & Conditions are governed by the laws of Singapore.
12.2 Any disputes shall be resolved under the jurisdiction of the Singapore courts.

13. Amendments

13.1 Alcohol Lic Pte Ltd reserves the right to amend these Terms & Conditions at any time.
13.2 Continued use of our website and services implies acceptance of the updated terms.