Shipping & Return Policy​

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Shipping Policy

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Delivery Partner

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All orders are shipped via Ninja Van Singapore, our trusted logistics partner known for reliable and timely deliveries.

Delivery Timeframe

• Standard Delivery: 1–3 working days after order confirmation.

• Same-Day or Express Delivery: Please contact the vendor directly

• Deliveries are made Monday to Saturday, excluding public holidays.

Delivery Attempts

Ninja Van will make up to 3 delivery attempts.
If all attempts fail, the parcel will be returned to us. A redelivery fee may apply.

Tracking

Once your order is shipped, you will receive a tracking link to monitor your delivery in real-time via Ninja Van’s tracking system.

Delivery Fees​

• Free delivery: Available for all orders 

Return & Exchange Policy

Eligibility for Returns

Due to the nature of liquor products, returns are accepted only under these conditions:

• Wrong item delivered

• Damaged or leaking products upon delivery

• Missing items

Returns for change-of-mind or opened bottles are strictly not accepted.

Reporting Issues

Please contact us within 24 hours of receiving your parcel.
Provide:

• Order number

• Photo/video of the issue

• Unboxing proof (for damage claims)

This helps us file a claim with Ninja Van if necessary.

Return Shipping

• For incorrect or damaged items: We cover all return shipping costs.

• For unsuccessful deliveries due to incorrect address or unavailability: Redelivery fees apply.

Refund or Replacement

Once the returned item is received and inspected, we will:

• Send a replacement OR

• Issue a refund to your original payment method

Processing time: 7–14 working days 

Notes for Alcohol Deliveries

• Recipient must be 18 years old or above.

• Ninja Van may require verification upon delivery (e.g., NRIC, FIN, or driver's license).

• If no eligible adult is present, delivery may be rescheduled.